Some Nexus 6P owners effectually the world are reporting their phone has started prematurely shutting down. The device powers off all by itself long before the bombardment is depleted, or at least before Android indicates it is depleted. We contacted Google and confirmed that the visitor, as well equally Huawei, the telephone's manufacturer, are investigating the result.

Google unveiled its Nexus 5X and Nexus 6P phones, the get-go Android vi.0 Marshmallow devices, back in September 2015. The earliest adopters therefore could take only had the Nexus 6P for 14 months — non a very long time to be experiencing such a serious flaw.

The common thread in the reports appears to be upgrading to Android 7.0 Nougat, which Google released for the Nexus 6P on Baronial 22, 2016. And nevertheless, some owners who decided to downgrade back to Marshmallow report that the trouble persists.

Here are a few examples of reports on the Google Product Forums:

  • "Nexus 6p shuts down when battery gets to 21% and is completely dead?"
  • "I've noticed that my Nexus 6p turns off telling me that the bombardment is empty when it turns nether 25% of it. Suddenly the battery % indicator goes from 25% to ane% and it turns off"
  • "But I retrieve the almost annoying affair about it is that it will be on anywhere between 20 – 40% battery life and so it will of a sudden say it has run out of bombardment and switch off, and I am no longer able to switch it back on. But once I put it on charge over again it shows its on something like 40% bombardment."
  • "I have a Nexus 6P I've owned since launch day, I started having a problem where the phone will shut downwards without warning at anywhere from 9% to 22%, and so when I plug the telephone in and plough information technology back on, it displays more battery than it did when information technology shut downwards."
  • "My telephone's battery life is average, I wouldn't say incredible, but one effect which seems to happen is it gets down to 15% then all of a sudden goes to 0% nearly immediately."

The first four are from October, merely the last one, from August, has a screenshot that says it all:

23-aug-2016-11-53-12

While this problem has conspicuously been going on for many months now, it got highlighted with a fresh submission on Reddit today that shot to the summit of the Android subreddit. That post also points to a Google Lawmaking outcome thread with the bulk of its comments made just today and over 1,000 stars. That consequence, number 227849, has a status of "assigned" and a type of "defect" — meaning it has been acknowledged — just its priority is set to "small."

We volition update you if we hear more than about how Google's and Huawei's investigation progresses.

Update on December 27: "Cheers for your patience while nosotros investigated this issue with Huawei," a Google spokesperson told VentureBeat. "We're very sorry for any inconvenience this issue has acquired some of our Nexus 6P users. For any customers who purchased a Nexus 6P through the Google Store that have questions or concerns about their battery functioning, delight contact us via the Google Store Support number here. Customers may also contact united states someday via the support tab on their devices if they have the latest software update."

Update in 2017: Many are still experiencing bombardment issues with their Nexus 6P. I have been told that your best option for a fix is to get a replacement. If you bought your phone from the Google Shop, contact Google. Otherwise, contact Huawei, though keep in mind that the company may simply refer you to your carrier.